Refund & Cancellation Policy
Luxe Travel Management Group LLP
www.luxtrawel.com
(Effective Date: 1st November 2025)
At Luxe Travel Management Group LLP (“Luxe Travel”, “we”, “our”), we strive to offer our customers a smooth, transparent, and fair cancellation experience. This Refund & Cancellation Policy explains the terms under which bookings may be modified, cancelled, or refunded.
By making a reservation or booking through www.luxtrawel.com, you (“Customer”, “User”, “Guest”, “Traveller”, “you”) acknowledge and accept the terms outlined below.
1. General Terms
- All cancellations must be requested in writing via email to
sales@luxtrawel.com - Refunds and cancellation charges vary depending on:
- Type of service booked
- Supplier or vendor policy
- Seasons, holidays, and peak travel periods
- International vs domestic travel
- Refunds (where applicable) will be processed to the original mode of payment.
- Convenience fees, payment gateway charges, and service fees are non-refundable.
- Luxe Travel acts as an intermediary between customers and third-party vendors. Therefore, vendor policies override Luxe Travel’s default policy.
2. Tour Package Cancellation (Domestic & International)
A. Standard Cancellation Charges
Unless specifically mentioned otherwise in your package:
| Cancellation Time | Cancellation Charges |
| 50 days or more before travel date | 10% of total package cost |
| 30–49 days before travel date | 50% of total package cost |
| 15–29 days before travel date | 75% of total package cost |
| Less than 15 days before travel date | 100% (No refund) |
| No-show, early checkout, unused services | 100% (No refund) |
B. Peak Season / Special Dates
(Christmas, New Year, Long Weekends, Diwali, Eid, Summer Holidays, Event Dates)
- 100% cancellation charge irrespective of notice period.
- Some bookings are non-refundable from the moment of confirmation.
3. Flight Booking Cancellation
A. Domestic & International Flights
- Flight cancellations are governed by the airline’s fare rules.
- Luxe Travel charges a service fee in addition to airline cancellation charges.
- Refunds depend entirely on the airline policy; some fares are non-refundable.
B. No-Show
- No refunds for missed flights, incorrect passenger details, visa issues, late arrival, or documentation errors.
C. Schedule Changes / Flight Delays
- Decisions on refunds or free date changes lie solely with the airline, not Luxe Travel.
4. Hotel, Resort & Villa Bookings
- Cancellation charges follow the respective property’s policy.
- Many luxury hotels, villas, and boutique resorts have strict non-refundable rates.
- Early check-outs, late show-ups, or partial usage are non-refundable.
Holiday & Peak Season
- Most hotels apply 100% cancellation during high-demand periods.
5. Houseboat Bookings (Kerala / Kashmir / Other Locations)
- Houseboats generally operate on strict cancellation policies.
- Standard:
- 15 days before check-in: 50% refund
- Less than 15 days: No refund
- Peak season & weekend bookings: 100% non-refundable.
6. Activity, Excursion & Transfer Bookings
Examples:
- Safari tickets
- Cruise bookings
- Adventure activities
- Entry passes
- Local tours
- Transport services
These services are often:
- Fully non-refundable
OR - Refundable only with 48–72 hours’ notice, depending on operator policy.
7. Visa Services & Travel Insurance
A. Visa Fees
- Visa application fees are 100% non-refundable, regardless of approval/rejection.
- Service charges for visa assistance are also non-refundable.
B. Travel Insurance
- Insurance policies are non-refundable once issued.
8. International Travel Conditions
- Currency fluctuations, embassy delays, border regulations, and documentation issues are beyond Luxe Travel’s control.
- Refunds depend solely on foreign suppliers, and may take longer to process.
9. Force Majeure (Events Beyond Our Control)
No refunds or free cancellations in case of:
- Natural disasters
- Political unrest
- Epidemics/pandemics
- Flight cancellations
- Government restrictions
- Weather issues
- Technical failures
However, we will assist in rebooking wherever suppliers permit.
10. Refund Processing Time
- Domestic suppliers: 7–21 working days
- International suppliers: 15–45 working days
- Airlines: 7–30 working days (varies by carrier)
Processing time may increase during peak seasons.
11. Amendment / Date Change Policy
- All date changes are subject to availability, supplier approval, and fare difference.
- Service charges apply for amendments.
12. Responsibility & Liability
Luxe Travel Management Group LLP is not liable for:
- Delays or failures by airlines, hotels, or third-party vendors
- Losses due to customer negligence or documentation issues
- Unused services due to illness, delays, or personal reasons
- Visa rejections
- Travel disruptions caused by external factors
13. Contact Us
For cancellations and refund requests:
sales@luxtrawel.com
www.luxtrawel.com