Privacy Policy
Luxe Travel Management Group LLP
www.luxtrawel.com
(Effective Date: 1st November 2025)
Luxe Travel Management Group LLP (“Luxe Travel”, “we”, “our”, “Company”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit www.luxtrawel.com, interact with us, or book any of our travel services.
By using our website or services, you (“User”, “Customer”, “Guest”, “you”) consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
(As per SPDI Rules under the IT Act, 2000)
- Full name
- Mobile number
- Email address
- Residential address
- Date of birth
- Gender (optional)
- Passport details
- Visa details
- Travel insurance details
- Government ID proofs (PAN, Aadhaar, driver’s license, etc.)
B. Sensitive Personal Data / Information (SPDI)
- Payment details (card numbers, UPI, bank info — processed through secure third-party gateways)
- Health information only when required for specific travel needs (wheelchair access, medical considerations)
- Emergency contact details
We collect SPDI only with explicit consent.
C. Travel-Related Information
- Travel preferences
- Booking history
- Flight, hotel, and activity details
- Loyalty program numbers
D. Technical & Website Usage Data
Automatically collected when you visit our website:
- IP address
- Browser type
- Device information
- Cookies, tags, pixels
- Pages visited and time spent
- Referral sources
E. Communication Data
- Emails
- Chat interactions
- Phone call details
- Feedback and reviews
2. How We Use Your Information
We use your information to:
A. Provide Travel Services
- Book flights, hotels, transportation, cruises, and tours
- Process payments
- Assist with visas, insurance, and travel documentation
- Send confirmations, invoices, vouchers
B. Improve Customer Experience
- Understand your preferences
- Personalise tour recommendations
- Offer loyalty benefits
C. Communicate With You
- Send booking updates
- Respond to enquiries
- Provide customer support
- Send travel advisories or alerts
D. Marketing & Promotion
(with explicit opt-in consent)
- Send promotional offers
- Share newsletters
- Inform about new tour packages or services
You may unsubscribe from marketing communication at any time.
E. Legal & Security Compliance
- Verify identity
- Prevent fraud
- Comply with government, embassy, or immigration rules
- Respond to legal requests
3. How We Share Your Information
We share information only as necessary to deliver travel services:
A. Third-Party Service Providers
- Hotels & resorts
- Airlines & cruise operators
- Destination management companies
- Transportation vendors
- Local guides & activity partners
- Visa facilitation agencies
- Travel insurance companies
B. Payment Gateways
Secure third-party providers handle financial transactions.
C. Legal & Government Authorities
- Immigration departments
- Embassies/Consulates
- Regulatory bodies
(When required by law)
Luxe Travel never sells or rents personal data to unauthorised third parties.
4. Data Storage & Security
We employ industry-standard security practices to protect your data, including:
- Encrypted storage
- Secure servers
- Regular malware scanning
- Access control policies
- Payment processing via PCI-DSS compliant gateways
However, no online transmission is entirely risk-free. Users proceed at their own discretion.
5. Cookies Policy
We use cookies to:
- Improve website performance
- Understand browsing behaviour
- Personalise user experience
- Provide relevant ads (Google, Meta, etc.)
You may disable cookies in your browser settings, although some features may not function properly.
6. Data Retention
We retain your information only for as long as necessary:
- For travel-related operations
- For legal and tax purposes
- For customer support and repeat bookings
After this period, data is securely deleted or anonymised.
7. Your Rights
Depending on applicable laws, you may request to:
- Access your personal data
- Update or correct information
- Withdraw consent
- Request deletion of data
- Opt-out of marketing communication
To exercise your rights, contact:
sales@luxtrawel.com
8. Third-Party Links
Our website may contain links to external sites. Luxe Travel is not responsible for the privacy practices of third-party websites. Please review their policies individually.
9. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18 without parental consent.
10. International Data Transfer
As we operate global travel services, data may be shared with partners outside India. In such cases, we ensure reasonable privacy protections consistent with Indian laws.
11. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this webpage with an updated effective date.
12. Contact Us
For questions, concerns, or data-related requests:
Luxe Travel Management Group LLP
Email: sales@luxtrawel.com
Website: www.luxtrawel.com
Locations: Bangalore, Wayanad, Kochi, Alleppey, London, New York, Melbourne